Not connected

Discussion in 'ecu-GN Frequently Asked Questions' started by chadrik d, Jan 14, 2020.

  1. chadrik d

    chadrik d Member

    I have installed ecugn. The car does start but the labtop tells me I am not connected when car is cranking and starts no info is showing up on labtop?
     
  2. EricM

    EricM Administrator Staff Member

    Is this a new install? In other words, did it previously connect?

    Is the software all installed and activated, and are you opening your project folder that was on the USB drive?

    What version of windows are you using?
     
  3. chadrik d

    chadrik d Member

    This is a new install
    Software has been activated
     
  4. chadrik d

    chadrik d Member

    I am using widows 10
     
  5. chadrik d

    chadrik d Member

    Yes I have the usb in labtop and have been using custom startup tune from usb
    That tune on usb is also saved on labtop
     
  6. EricM

    EricM Administrator Staff Member

    I you look in the windows Device Manager, under the "Ports (COM & LPT)" section, when you plug in the USB cable, a new port should appear, like USB Serial. Then disappear if you unplug it.
    Does that happen?
     
  7. chadrik d

    chadrik d Member

    I am connected using a different cable .
    When I use supplied cable USB serial port comm3 appears and disappears while plugging in and out.
     
  8. EricM

    EricM Administrator Staff Member

    So you are connecting ok now, but with a different cable? If so, I can send a replacement cable.
     

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